Versa heart rate monitor is inaccurate

[StephanieNC]

Sometime this afternoon my Versa's heartbeat monitor started giving inaccurate readings (reading 175 - 185, which is >100 above my resting).  I cleaned the sensor twice and reset the Fitbit multiple times. It now reads either nothing, 70, or 175, regardless of what I'm doing (and often 70 during activity and 175 at resting).  Can anything be done to fix it?  As I said, I've reset it multiple times.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @StephanieNC, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

Regarding the heart rate accuracy issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Our team is actively working on a fix to this issue and expect to have it resolved soon. Once a solution is available, we'll make sure to post it on the Community.

We appreciate your patience and understanding with this.

I'll be around if any question arises.