help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa heart rate monitor not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-11-2020 09:21 - last edited on ‎06-21-2020 18:31 by

‎06-11-2020 09:21 - last edited on ‎06-21-2020 18:31 by

My fitbit versa heartrate monitor not working.i had tried all the this that are mentioned in the community,I even factory reset my versa,tried wiping with alcohol and every thing,but still not working.please help 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-21-2020 18:31 - last edited on ‎09-14-2024 11:17 by Fitbit Moderator

‎06-21-2020 18:31 - last edited on ‎09-14-2024 11:17 by Fitbit Moderator

Welcome to the Fitbit Community, @Mhima.

I am sorry to hear the heart rate monitor on your Fitbit Versa is not working. Thanks for trying to resolve this and I am here to help. I would like to confirm if you've followed the complete troubleshooting instructions in this help article: What factors can affect my heart-rate reading on my Fitbit device?

I also recommend making sure your watch is updated: How do I update my Fitbit device?

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes