Versa heart rate monitor stopped working

[Jboop518]

Done all steps to reset heart rate monitor to no avail!! Now what? So disappointed 😑

[JuanJoFitbit · Accepted solution]

@Jboop518 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped tracking your heart rate even though you have restarted it before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it and proceed with the rest. After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome! 

[Jboop518]

None of those steps worked! This Fitbit is only year old received as a gift. I wear it daily, nothing out of normal. I take it off when doing dishes and bathing. Brought case protectors and invested in several watch bands. Need a repair option with instructions. Please! No solution hit the button by mistake. 

[JuanJoFitbit]

@Jboop518 I'm sorry for the late response. However, I appreciate the time spent trying the steps shared above.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!