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Versa heart rate monitor stopped working

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‎08-31-2020 10:26 - last edited on ‎09-01-2020 11:14 by Fitbit Moderator

‎08-31-2020 10:26 - last edited on ‎09-01-2020 11:14 by Fitbit Moderator

My versa heart rate monitor has stopped working. The green light on the back doesn't even come on anymore. I've made sure the setting is on, cleaned the back, reset it, shut it down and factory reset it and nothing has helped. Before this, I hadn't worn it for a week so I didn't damage it doing any activity. Pretty disappointed. 

 

Moderator Edit: Clarified subject

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‎09-01-2020 11:19 - edited ‎06-21-2024 05:48

‎09-01-2020 11:19 - edited ‎06-21-2024 05:48

Hi there @azee, welcome the Community Forums. Thanks for the details provided in your post about your Versa's heart rate monitor which has stopped working. I appreciate you've already taken the time to troubleshoot this inconvenience prior to posting here. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


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