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Versa heart rate monitor stopped working

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‎10-03-2020 06:17 - last edited on ‎10-05-2020 09:59 by Fitbit Moderator

‎10-03-2020 06:17 - last edited on ‎10-05-2020 09:59 by Fitbit Moderator

My one year old Versa stopped heart rate tracking completely, after recent firmware update. Since then i tried to restart/reset/off-on sync..etc it but no use. Occasionally heart rate tracking turns on for few seconds after restart and then stops. Raised request but meanwhile anyone was able to resolve it?

 

 

Moderator edit: updated subject for clarity

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6 REPLIES 6

‎10-05-2020 09:59

‎10-05-2020 09:59

Hi @anikj, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa stopped tracking your heart rate. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and provide a solution. Please keep an eye on your email account.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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‎10-13-2020 08:55

‎10-13-2020 08:55

Since no resolution or replacement offered by fitbit, i kept experimenting and below fix worked to some extent. For Fitbit app on my android phone, i cleared the app cache/data, from playstore updated app again, enabled all permissions from phone settings. Then heart rate monitor started working 🙂

Reading are not very consistent but at least working.

 

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‎11-04-2020 03:46 - edited ‎11-09-2020 06:15

In response to anikj

‎11-04-2020 03:46 - edited ‎11-09-2020 06:15

Now it stopped again.  What is it with versa? I see so many issues reported in this forum regarding heart rate issues. Fitbit denied replacement nor any other way to fix this. I feel bad  about why I put my hard earned money to buy that watch..

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‎11-13-2020 04:39

‎11-13-2020 04:39

Since all these issues started after last update,  i wonder why Fitbit not sending new update with fix, or was it intended to leave old devices broken so that...

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‎11-13-2020 10:13

In response to anikj

‎11-13-2020 10:13

I had the same issue and was offered a discount on new Fitbit but did not include new watches.  That being said, why would I want to put more money into a product that appears to have stopped working after their latest update with so many others having the same problem. I don't trust in Fitbit anymore.

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‎02-17-2021 20:25

‎02-17-2021 20:25

With latest firmware update,  sensor started working, so definitely not the hardware problem but after a day it stopped working again. So issue seems to be with their software which fitbit not resolving

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