Versa heart rate monitor stopped working

[MazzaDilanda]

I have tried all the trouble shooting but my Fitbit green light is not flashing and hasn’t recorded bpm for 4 days 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @MazzaDilanda, welcome to the Community Forums. I'm sorry to hear that your Versa's heart rate monitor stopped working, I understand where your concern is coming from. Thanks for the details shared in your post and for already trying to fix the issue prior to posting here, I'll be glad to continue helping you.

In order to move on to the next steps, please confirm that you've tried the following:

• Switch the Heart Rate settings from On to Off and manually sync your Versa. To switch the heart rate settings on your watch, open the Settings app > Heart Rate > tap to turn the setting On.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your watch's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your Versa once again. To do so, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. Let go of the buttons.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Let me know how it goes. 

[MazzaDilanda]

Hi there,

I’ve tried all those steps and still not showing. The green lights don’t even come on

Thanks

Sent from my iPhone

[MazzaDilanda]

hi there,

ive tried all those steps and it’s still not showing. The green lights don’t even come on

thanks 

[brota1]

The same thing is happening to my versa also. I even factory reset my watch and it still didn’t work. 
I don’t get the green lights and it’s not tracking my heart rate. 
-Ashley

[MazzaDilanda]

What happens next ? It’s still not working and I’ve done all the steps 

thanks 

[Qais983]

Hello, hope it will help

• Try restart your Versa device many times. 
• Did you try to connect your Versa device to a new device (like a new mobile phone)?
• Try cleaning the sensors part, it's important to be clean enough.

Good luck