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Versa heart rate monitor stopped working

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‎02-18-2021 16:40 - last edited on ‎02-19-2021 04:24 by Fitbit Moderator

‎02-18-2021 16:40 - last edited on ‎02-19-2021 04:24 by Fitbit Moderator

My heart rate sensors are not working.  I have turned off heart rate sensor, I have turned the watch on and off I have even factory reset it...... What else can I do ?

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-18-2021 19:18

‎02-18-2021 19:18

I have had the same issue to and tried the same things with no success, Very frustrating.

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‎02-18-2021 22:14

In response to Bronny63

‎02-18-2021 22:14

Have you turned the heart rate back on? 

Done a shutdown of the tracker? Then turned the tracker on? 

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‎02-18-2021 22:18 - last edited on ‎02-19-2021 04:23 by Fitbit Moderator

In response to Rich_Laue

‎02-18-2021 22:18 - last edited on ‎02-19-2021 04:23 by Fitbit Moderator

Yes I have even factory reset the thing

Moderator Edit: Personal info removed

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