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Versa heart rate monitor stopped working

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‎05-05-2021 10:47 - last edited on ‎05-10-2021 05:35 by Fitbit Moderator

‎05-05-2021 10:47 - last edited on ‎05-10-2021 05:35 by Fitbit Moderator

Hello, since last night my Fitbit versa heart rt rate monitor stop working, I already reset the watch did not fix the problem. Also, reset the watch to factory settings, and didn't work either. What else I can do?

 

 

Moderator Edit: Clarified subject

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‎05-10-2021 05:37 - edited ‎03-18-2024 10:01

‎05-10-2021 05:37 - edited ‎03-18-2024 10:01

@jvega029 It's nice to see you around the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

I've seen you contacted our Support Team just right after posting here and they've already helped you with this matter. 🙂 If you have any further questions, feel free to update your support case so they can continue assisting you.

Happy stepping! 

Maria | Community Moderator, Fitbit


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