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Versa heart rate monitor stopped working

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‎05-24-2021 02:27 - last edited on ‎05-24-2021 06:25 by Fitbit Moderator

‎05-24-2021 02:27 - last edited on ‎05-24-2021 06:25 by Fitbit Moderator

Yesterday my Fitbit versa heart sensor stopped working.

After searching for solutions on the Fitbit community platform I have tried the following:

1.Going to settings on the Fitbit and checking to see if the heart rate monitoring is enabled. This has not worked. It is enabled and yet the sensor is not working.

2. Rebooting the Fitbit by pressing the button on the left and the bottom right, waiting for the Fitbit icon to appear and restart. This has not worked as well.

Is there any other solution that I can try?

Your assistance will be highly appreciated.

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎05-24-2021 02:46

‎05-24-2021 02:46

Currently going through the same problem. Worked fine till middle of last week then has completely died. 

Have tried switching heart rate tracking off and on and re-syncing and fully shutting down the device through the About menu which brought the heart rate green leds back for all of about 5 seconds. 

Have tried cleaning it. Have tried full factory reset and update of firmware. 

Still nothing. Dead. 

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‎05-24-2021 06:26 - edited ‎02-21-2024 05:15

In response to ESD1711

‎05-24-2021 06:26 - edited ‎02-21-2024 05:15

@pdnagda85 @ESD1711 Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa smartwatches before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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