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Versa heart rate monitor stopped

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‎04-29-2019 10:47

‎04-29-2019 10:47

I've had my Versa since Christmas and to be honest I haven't synced it since march but I didn't see that as necessary. For a couple of weeks now the heart beat sensor has stopped working fully I've tried turning the setting on and off and nothing happens. Please provide a solution to this thanks x

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‎04-30-2019 05:01

‎04-30-2019 05:01

@BlueJeansjumper It's great to see you in our Fitbit Community! I'm happy to assist you with the heart rate issues that your Versa is experiencing. Thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to restart your Versa as described in this help article. This will refresh your tracker internally. Once you've done this, make sure that your Versa is not being worn too tight and monitor the heart rate to see if the issue got corrected.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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