Versa heart-rate not working properly

[cmweaver85]

Hey I have a Versa, unsure which model and the sensor stopped working and the HR is just stuck on a random number. I've read about turning the HR on and off but I don't have that options list to do that, I can just set my max HR. Any other tricks? It's been about a week. The steps work and everything else is fine but not the HR. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @cmweaver85.

I'm sorry to hear about the difficulties you experienced with your Fitbit device. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. If after following their troubleshooting steps you continue having difficulties please let them know in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[cmweaver85]

Thanks and I thought a factory reset had worked but the sensor stopped
again after about 15 mins. If I do a soft reset the sensor flashes once or
twice but then the HR is stuck and it no longer flashes. It is definitely
not fixed and currently the HR is stuck on 97. Any other suggestions?

Moderator edit: personal info removed

[EdsonFitbit]

Thanks for your response, @cmweaver85.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Feel free to contact us at any time.