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Versa heart rate not working when doing a workout

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‎10-07-2020 20:16

‎10-07-2020 20:16

Every time I do a workout the heart rate does not work. As I am doing a 8 week transformation I can't give my trainer the correct details of my max heart rate and calories after a workout. Should the heart rate be on all the time? I haven't used the workout app before so I am not sure if the heart rate needs to be on all the time. 

Can someone advise why this is happening?

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‎10-07-2020 22:03

‎10-07-2020 22:03

My Versa heart rate sensory also stopped working after a little more than a year. They told me to buy a new one. I should have bought an Apple Watch if I knew I’ll have to buy a new Fitbit every year

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‎10-08-2020 01:27

In response to Lidialtoe

‎10-08-2020 01:27

I've only had this since February, its not even a year old...
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