help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa heart rate not working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-10-2018 09:17

‎05-10-2018 09:17

I have my heart rate turned on, but my versa isn't tracking heart rate. Anybody else having this issue?

Best Answer
1 BEST ANSWER

Accepted Solutions

‎09-04-2021 14:15

In response to Indigo314

‎09-04-2021 14:15

Hi everyone, 

 

Thanks for the details mentioned and the troubleshooting performed prior to posting. 

 

Your feedback and comments are appreciated, this helps us to continue improving. As with all heart-rate tracking technology, accuracy is affected by personal physiology, device location on your arm, and type of movement.

 

For a more accurate heart-rate reading:

  • Wear your Fitbit device on top of your wrist, and make sure the back of the device is in contact with your skin.
  • When you’re not exercising, wear your device a finger’s width above your wrist bone.
  • During exercise, wear your device a bit tighter and higher for an improved fit. The band should be snug but not constricting (a tight band restricts blood flow, potentially affecting the heart-rate signal). Many exercises such as bike riding or weight lifting cause you to bend your wrist frequently, which could interfere with the heart-rate signal if the watch is lower on your wrist.

Check out this article for factors that can affect your heart-rate reading on your Fitbit device. 

 

This thread will be closed. If you continue experiencing difficulties, after checking the information mentioned above, feel free to create a new thread or get in touch with our Support team. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


View best answer in original post

Best Answer
64 REPLIES 64

‎05-11-2018 09:14 - edited ‎05-15-2018 06:16

‎05-11-2018 09:14 - edited ‎05-15-2018 06:16

Hey @ebradtke, let me give you a warm welcome to the Community! When you say that your Versa isn't tracking your heart rate, are you saying that you are getting this "--" instead of your BPM, right? If that is the case, then I suggest you to review the following: 

 

  • Tighten the band just enough so it isn't slipping around on your wrist. Your watch needs a solid contact with your arm to reliably track your heart rate. Heart rate tracking may not work with certain accessory bands, especially if they’re loose fitting. So I recommend wearing a classic band for optimal results.
  • Move the band to a slightly different position on your arm—a little higher or a little lower.
  • If the setting is On but your heart rate still isn't appearing, try changing the setting to Auto.
  • You can also try wearing your watch on a different wrist.
  • Restart your Versa.

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
Best Answer

‎05-11-2018 09:49 - last edited on ‎08-19-2021 06:16 by Fitbit Moderator

In response to HeydyF

‎05-11-2018 09:49 - last edited on ‎08-19-2021 06:16 by Fitbit Moderator

I tried all of that and it doesn't work. Worked for a couple weeks and quit yesterday.
What is my next step?

 

My HR was tracked for a couple weeks and quit yesterday. I have tried all that you mentioned and nothing worked. 

 

What is my next step?


Betsy

 

 

Moderator edit: merged reply

Best Answer

‎05-11-2018 09:54

In response to HeydyF

‎05-11-2018 09:54

Have you tried a factory reset?

Best Answer

‎05-11-2018 11:39

In response to Mothrasue

‎05-11-2018 11:39

Yes, I did a factory reset. Nothing. HR still doesn't work.

Betsy
Best Answer

‎05-11-2018 13:01

In response to ebradtke

‎05-11-2018 13:01

Welcome to the club! 

Best Answer

‎05-15-2018 06:17 - edited ‎05-15-2018 06:20

In response to SunsetRunner

‎05-15-2018 06:17 - edited ‎05-15-2018 06:20

Hey guys! I hope you are doin' great! 

 

@ebradtke, I appreciate the time that you have taken to try to fix this issue. Since it persists, I have escalated your case with our Support team, so they will get in touch with you soon. Please keep a eye on your inbox. 

 

@SunsetRunner, hello my friend! Let me ask you, have you tried the tips I posted above? If so, and your heart rate still not well tracked, let me know! 

 

@Mothrasue, thanks for trying to help! 😉 

 

Keep me posted guys! 

Heydy | Community Moderator, Fitbit
Best Answer

‎05-15-2018 06:35

In response to HeydyF

‎05-15-2018 06:35

I look forward to continued conversation to get the issue resolved. I was
really impressed with my Versa until last week. 😞
Best Answer

‎05-16-2018 09:04

In response to ebradtke

‎05-16-2018 09:04

I will appreciate that you keep me updated @ebradtke with this. I'm pretty sure that our Support team will get you back on track. 😉 

 

I'll be around! 

Heydy | Community Moderator, Fitbit
Best Answer
0 Votes

‎06-03-2018 08:35

In response to ebradtke

‎06-03-2018 08:35

Did you ever get a fix from Fitbit? I ask because I am having the same trouble. I got my Versa last week. It worked for 6 days and then this morning stopped tracking anything. No HR, steps, etc. the green light that is the HR sensor is no longer lit. I tried all the reset and other tips with no success.

Best Answer

‎06-03-2018 10:01

In response to danielleb55

‎06-03-2018 10:01

Yes, after some back and forth of things to try, they replaced it. So far so good with the new one.

Good luck!
Best Answer

‎06-04-2018 08:12

In response to ebradtke

‎06-04-2018 08:12

Hey @danielleb55, how are you today? Sounds indeed odd that your Versa is no longer tracking your data if it is brand new. On the other hand, I appreciate you have tried to restart it prior contacting us. Now let me ask you this, when you plug it into the charging cable, can you see it at least charging? In addition, please try just to turn it off and on. To do so, follow these instructions: 

 

  • On your watch, open the Settings app User-added imageAbout > Shutdown > confirm the shutdown.
  • To turn your watch back on, press any button.
  • If still not tracking anything, please set it up as a new device. 

Please let me know if that works! 

 

@ebradtke, thanks for the update! Sounds pretty great that your new Versa is working fine. Smiley Wink

Heydy | Community Moderator, Fitbit
Best Answer
0 Votes

‎06-04-2018 09:16

In response to HeydyF

‎06-04-2018 09:16

Thanks for reaching out but it's OBE since I returned the product yesterday, but I have answered your questions below just in case it may help someone else who had the same trouble.

 

1. It was brand new, bought at Kohls on May 26th and returned yesterday on June 3rd. 

2. When I plugged it into the charging cable and placed it into the cradle it has no problem charging.

3. I turned it off and on and used the shutdown commands, I restarted it and did the factory re-set, none of these actions got the watch to begin tracking or for the green lights associated with the HR sensor to turn back on/respond.

4. I uninstalled it from my fitbit app and tried to set it up as a new device. I did this multiple times, including after I removed and re-installed the app from square one. However, after the factory re-set, the device never paired again properly with the app. It produced the 4 digit code which I entered into the fit bit app, but the blue tooth pairing was either unsuccessful, or if it seemed to get through that step it would not connect to the wifi. At one point it seemed like I got it through all the steps, but when I tried to change the clock face it said it couldn't connect to the versa and said I had no connection or low battery when the device was fully charged.

 

After many attempts to get the Versa working again I decided to cut my losses and return the device back to Kohls. The lady at the return counter said they have been receiving a lot of returns of this device so it seems like you have some kind of defective issues going on with this product. I really liked it but probably unwilling to take the risk that another version will function properly. Instead I am looking at the Garmin vivoactive 3.

Best Answer

‎06-20-2018 09:18

In response to HeydyF

‎06-20-2018 09:18

Hi

 

i replaced my charge 2 with the Versa on 3rd June. The heart rate stopped working on Saturday 16th June.

 

 

Best Answer
0 Votes

‎06-27-2018 10:07

‎06-27-2018 10:07

Yes. The bpm doesn’t work.  Return it ASAP.    

Best Answer
0 Votes

‎02-04-2019 18:59

‎02-04-2019 18:59

So I last charged my fit bit versa on Saturday 2/1 and now the HBM is not working after only 1 month of having it. It’s turned on, it’s been cleaned and still nada - now what 

Best Answer

‎02-12-2019 05:10

‎02-12-2019 05:10

Hi my heart rate monitor is not working. But the heart rate on settings is on. Does anyone come across this problem if so what do you do?

Thanks

Anita

Best Answer

‎02-12-2019 05:57

In response to Khambha46

‎02-12-2019 05:57

Work with fitbit to get a replacement. I'm on my fourth one after various issues.
Best Answer
0 Votes

‎05-01-2020 02:19

In response to danielleb55

‎05-01-2020 02:19

Spoiler
My heart rate monitor isnt working either.  It hasn't worked for over a week.  I've tried everything I could find including factory reset.  I take it that the resolution is contact support for a replacement.

Thanks for posting.
Best Answer

‎05-02-2020 04:10

In response to HeydyF

‎05-02-2020 04:10

Hi! I'm experiencing heart rate registerinf issues: my Versa tracks HR, but many days there's no HR graph registered. It seems random, some days is there, others isn't. Can you help me?

Thanks in advance!

FMart 

Best Answer