Versa heart rate not working

[benzle]

My new Versa is great but the heart rate monitor does not seem to work. The videos say there is a blue light but mine has not blue light in the back? 

Is mine just broken, should there be a blue light HR monitor?

Moderator edit: subject for clarity 

[MnRiso]

Don’t get the Ionic. I currently have it and am having the same issue. I looked up if the versa was having the same problem and it does. Looks like I’m returning my Ionic and not getting a versa. Shame since I REALLY like it. 

[Tfisher87]

The HR is working on my new verse however the numbers are way off. It shows the heart rate at 136 bpm, however, when wearing the blaze, heart rate shows normal. There seems to be a defect with the HR monitor on the versa.

[Kirsty47]

Hi,
Finally figured out after someone else's comment that it had started to happen after I went for a swim - I had bought the versa specifically for that function but it obviously doesn't work and makes it faulty - such a shame as I wanted to log swimming and it is advertised as able to do this. The other poster said they had issues after their first swim so I tracked back and it was the same. My versa in now on its way back to get fixed/replaced/refunded and strangely is still showing my bpm as 107!! 😂😂😂 thanks for your response.

:rainbow: Kirsty :rainbow:

[AlejandraFitbit]

Hello everyone!

I hope you are doing fine. I am sorry to hear that some of you have returned your watches, if in the future there is something we can help you with, do not hesitate to post it. And also it's great to hear that some other of you have resolved this issue by receiving a replacement. 

Now for the ones that keep having problems, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

I hope this helps, let me know the outcome. 

[Tfisher87]

Thanks for posting. I have tried these steps and the versa is giving false readings. Not sure what else to do. 

[Vickid425]

So what I'm hearing is that once the heart rate monitor goes off (inexplicably), there is no way to get it back on? Therefore,  inclines, calories are all wrong. How can this be?

[TTom132]

Yes. When will Fitbit acknowledge there is a defect in the Versa and others. I like the Versa and would buy for my family.  But I must be convinced the defect has been corrected.  And tested.  When will Fitbit address this issue?  

[SunsetRunner]

Thanks for the comments about the tattoos!  I have a tattoo on my left wrist.  My charge 2 worked fine over it, but my Versa needed a little adjustment.  I got it 3 days ago and it was sporadically tracking heart rate.  Works perfect just slightly lower on my wrist.  Still an issue that needs to be addressed, but I wont give up the Versa just yet.

[Fabulousfowler]

Shut down your watch (in settings). There is also an on/off button you can check. I **ahem** mine down & works fine now! Good luck!

[Kirsty47]

Hi,
Tried all that, turns out it was the swim I did that has permanently damaged it - considering I bought it as a swim monitor that's a bit s***. So it's gone back and had full refund! Thanks

:rainbow: Kirsty :rainbow:

[Vickid425]

After much ado, sending emails, videos etc, they replaced the watch. The other one worked for 6 weeks so we'll see how long this one stays operational.  The heart rate monitor crapping out seems to be a pretty widespread problem but I don't see anything that says they're working on it. 


Sent from my Verizon, Samsung Galaxy smartphone

[Kirsty47]

Hi,
Yes I know, I didn't even want a replacement as bought it for swimming monitoring. They just kept telling me to wait for an update but could never give me a timeframe. Also numerous texts and emails- their customer service is awful.

:rainbow: Kirsty :rainbow:

[bonster87]

I’m having the same issue. I’ve had it for almost 3 months and the heart rate monitor hasn’t worked since wearing it in the pool. It wasn’t the first time and I wasn’t even swimming, just playing with my toddler. It’s never been more than about a foot underwater. I hope it snaps out of it; I’ve really liked the watch but having a working HRM is kinda the main point.

[Skorks72]

I noticed my heart rate monitor stopped working today.  It was working fine but recently I have been wearing in the shower...hmmm sounds like the issue may be water.  I guess I will begin the long drawn out process of trying to get a replacement which I am a little bummed about because I really like my Versa.  

[Vickid425]

It's not water all the time.  Mine was nowhere near water when it stopped. Customer service is a long arduous process but stick with it.  I, too,  love my versa. They need to iron out the bugs before everyone returns it for a Garmin!


Sent from my Verizon, Samsung Galaxy smartphone

[Medeareye]

Yeah my Heart Rate Monitor stopped working one day, no green LED flashing, nothing.  So I turned the Heart Rate Monitor off in the watch, then shut it down from the watch settings>about device>shut down.  I waited a couple minutes, turned it back on, then turned the Heart Rate Monitor back on, and now it works perfectly again.

[bonster87]

I’m not seeing what people are talking about with where you can turn off the heart rate monitoring and the versa in settings? I have an iPhone and I’m not seeing the option anywhere. Hoping it will resolve itself when the battery runs out 😕

[bonster87]

Never mind, I found it in the watch, not the app. Thank you, it’s working now! Must have toggled it on accident. Phew!

[Fabulousfowler]

The turn off is in the watch. Go to settings & then scroll to Heart Rate.
It may just need to shut down the watch & turn it back on. Shut down from
settings & then to turn back on hold the left button until screen lights
up. Let me know if this works.

Awesome!

Moderator edit: merged reply

[Kirsty47]

Tried it ages ago didn't work. I have since sent it back and had a refund and am currently trying to decide if I should get a new one!

:rainbow: Kirsty :rainbow: