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Versa heart rate not working

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My new Versa is great but the heart rate monitor does not seem to work. The videos say there is a blue light but mine has not blue light in the back? 

 

Is mine just broken, should there be a blue light HR monitor?

 

 

Moderator edit: subject for clarity 

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200 REPLIES 200

How is this the acceped solution???  Don’t buy it??  My Versa 2 bpm used to work and I’d see the green lights for a second when I took it off, but now nothing. 

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Customer Support can walk you through how to get it working again.

Sent from my iPad
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Yep. Don't buy it.
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Unless you bought it somewhere with a generous return policy you have to contact customer service and start jumping through all their tedious hoops. Good luck! I'm on my 3rd Versa.


Sent from my Verizon, Samsung Galaxy smartphone
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I have tried everything to get a heart rate on my versa. I have turned it off turned it on. I have reset it. There is no light in the back at all. What else am I to do.? And the heart rate button is on under settings

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Start a conversation with customer service.  They will make you jump through lots of hoops but hopefully it will end with a new Versa for you. Good luck!


Sent from my Verizon, Samsung Galaxy smartphone
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Happened with me too. Call Fitbit customer service or email them. If you have warranty or you still have receipt, return to your store.


Sent from my iPad
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Call customer service and plan to return the device.
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Same for me my HR is on in settings tried changing to my other wrist. Not working 

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Customer service can help. Good luck!

Sent from my iPad
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Having too many issues with my bursa heart rate never working messages disappearing before I have the ability to erase them and constant issues with the battery run and out in less than 12 hours. My solution has been to return it to Best Buy put the money towards my Apple Watch that an having too many issues with my versa heart rate never working messages disappearing before I have the ability to erase them and causing issues with the battery run and out in less than 12 hours. My solution has been to return it to Best Buy put the money towards my Apple Watch the end. 

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Time to return the watch...

sent from my phone
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No need to return it. A simple restart and my heart is beating nicely

Cheers,
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Yes! This is my problem. Versa was working perfectly until I swapped wrist. Left wrist has a tattoo and the HR monitor stopped working. Just this minute swapped it back to right wrist and it started immediately !

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I done a restart and it’s sorted mine out..... I’m alive!!!!

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The vibration for text notifications wasn’t working either. After turning it off and restarting it, mine is working again! 

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Bom doesn't work help!!!

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Mine doesn't work. At all.

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Time to return your Versa.
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ya think??
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