Versa heart rate not working

[benzle]

My new Versa is great but the heart rate monitor does not seem to work. The videos say there is a blue light but mine has not blue light in the back? 

Is mine just broken, should there be a blue light HR monitor?

Moderator edit: subject for clarity 

[Username1404]

Yep. 8/10 people on this thread have needed to return their versa when the heart rate monitor doesn't work.

[Hear]

I moved it up higher on my wrist and now its working thanks.

[Marshall85]

I've had this issue since April. Contacted Fitbit, etc. No fix. Finally reading this thread and switched it to right wrist with no tattoo and it instantly started working. That is unfortunate as I wear a watch at work to cover tattoo. Never had this problem with the HR Charge.

[mark1830]

my wife had the same problem, after reading youre comment i tried the epoxy sticker , wow it works fine now , youre a star.

this does wok

why , this solution works.

Moderator edit: merged replies

[Sally4all]

Not really, my HR stopped working for 2 weeks but I hadn’t notice much and I never thought it would be a problem not seeing the green light blinking I never seen no light turning on until I was trying to find a solution, even try to change my facewatch setting and that didn’t work and not even turning on or off my HR on my settings on the fitbit and it didn’t work. I found the solution and mainly I haven’t heard anybody menchin UPDATING the versa, same as updating the phone when it needs to, and mainly the versa needs to be at least 100% charge or charging and it worked. Let see if anybody can try updating the fitbit on your phone and let it update it might take a few min or even hours But it does work on my end

[MarcoGFitbit]

Hello everyone, I hope you're doing well. It's nice to see you around @Sally4all, have a warm welcome to the Fitbit Community. 

I appreciate some of you have come back and let us know your issue has now been resolved. @Sally4all, thanks for letting us know that after updating the firmware on the Versa it know seems to be working correctly. 

For those of you who are still having trouble with the heart rate on your Versa, please update the firmware on your Versa and let us know if you're still having trouble with it. This will be very helpful for us. 

Thanks for your patience and understanding, have a great day. 

[LizardKueen]

Mine hasnt been working and i just got it... i saw ur comment n i always wear on my left arm which has a full tattoo sleave and so i tried to put it on my other wrist n it worked! So annoying cos i prefer it on my non dominant side but that arm has lots of black tattoos. I hope fir bit can help me w this bc ill b so dissapointed if i cant use this expensive watch just cos i have tattoos on my wrist 😡

[SirDope]

My Versa heart rate monitor was working perfectly on my right arm until some irritation started to rise from the band. I switched it to my left arm (which has a tattoo) and it stopped working! Flipped it so the monitor was on the underneath side of my wrist, with no tattoo, and it immediately started working again.

[Marshall85]

I've updated the firmware and it still does not read over a tattoo. 

[jbrinker23]

Just an update since I started this topoc I believe months ago.... Did the update on actual fitbit and actually do receive notifications finally... But HR still does nt work when I wear it on my left wrist.. Which is very disappointing because that is where I prefer to wear. I can't say that I will purchase another fitbit in the future which I'd ashame because I do like the looks of them, but until the versa never had the problem with the HR. 

[SirDope]

Does not read over tattoos.

[AndrewLoveday]

Fixed mine... Mine worked fine for 3 days then just stopped reading heart rate altogether. 

So with mine it turns out the touch screen face is very sensitive and I often find my coat has opened menu. So it turns out that it had managed to open settings and turned heart rate monitoring off. Simply tuned back 9n and all good now.

[MarcoGFitbit]

Hello @AndrewLoveday and @SirDope, have a warm welcome to the Fitbit Community. 

I appreciate you have joined the conversation and shared your experience with us. @SirDope, have you tried using your Versa on your other wrist to see if you get a heart rate read? Please keep us updated. 

@AndrewLoveday, I appreciate you have shared the steps you followed in order to get a heart rate reading on your Versa, I'm sure your experience will be very helpful for members of the Community facing the same situation. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[mtf612]

https://community.fitbit.com/t5/Versa/Heart-rate-broken/m-p/3164135

Experiencing a different heart rate issue here, where the Versa gives extremely high and incorrect measurements for heart rate (around 130-150bpm while resting) 

Fitbit support has provided zero assistance. Extremely infuriating. 

[laurenlikesturq]

I reset my Versa (hold down left button and bottom right button) and it solved the issue.

[EsteP]

after firmware udate on the 10th of january, my versa is no longer recording HR. i have tried restarting my device , check that HR tracking is on on my app and on my watch. Please Advise, it is less than a month old. It also doesnt track my sleep data anymore. 

[WickedWitchBris]

Your answer made me laugh! I don’t have tats but swapped wrists and it worked - weird 

[Gurlgotti]

When I first read this I thought it was the dumbest thing I’ve heard. How could a tattoo affect the heart rate monitor. I am having all the same issues with my versa as well. I’ve had the ionic and several other ones without these type of problems. But for kicks and giggles after reading this comment I switched my versa from my left tattooed wrist to my right untattooed wrist and it WORKED INSTANTLY!!! Fit Bit should really be ashamed of this product!!!!

[Hastyle7]

I sadly don’t have any tattoos on my wrist and my versa still doesn’t work after factory reset.

Never again Fitbit. 

3 fitbits and now I know I should have went apple. 🤔

[Gurlgotti]

FitBit has definitely lost their edge. Now I have to wear my Versa on my dominant hand and is inaccurate in tracking steps. I have been with FitBit for 4 years with each new product but like you I am now going to Apple.

Sent from my iPhone