Versa heart rate not working

[ebradtke]

I have my heart rate turned on, but my versa isn't tracking heart rate. Anybody else having this issue?

[Andyt42]

Get a new watch if it's out of warrenty

[JackMc1706]

Ok, I need money

[Norame]

I'm having the same issue with mine but it is out of warranty now, so sad. My charge died after a year and now my versa. 

[Indigo314]

Thanks for suggestions.  I have tried all those and it still doesn't work.

[SilviaFitbit · Accepted solution]

Hi everyone, 

Thanks for the details mentioned and the troubleshooting performed prior to posting. 

Your feedback and comments are appreciated, this helps us to continue improving. As with all heart-rate tracking technology, accuracy is affected by personal physiology, device location on your arm, and type of movement.

For a more accurate heart-rate reading:

• Wear your Fitbit device on top of your wrist, and make sure the back of the device is in contact with your skin.
• When you’re not exercising, wear your device a finger’s width above your wrist bone.
• During exercise, wear your device a bit tighter and higher for an improved fit. The band should be snug but not constricting (a tight band restricts blood flow, potentially affecting the heart-rate signal). Many exercises such as bike riding or weight lifting cause you to bend your wrist frequently, which could interfere with the heart-rate signal if the watch is lower on your wrist.

Check out this article for factors that can affect your heart-rate reading on your Fitbit device. 

This thread will be closed. If you continue experiencing difficulties, after checking the information mentioned above, feel free to create a new thread or get in touch with our Support team. 

Hope this helps.