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Versa heart rate not working .

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‎05-02-2019 09:10

‎05-02-2019 09:10

I have done all the trouble shooting ... spoken to 2 chatbots , sent a mail and when I tried to reply to mail .. got a “ Undelivered mail “ in return .   I believe my Fitbit is broken (after 4 months ) .  The heart rate is turned on but not working, no green lights , no sleep patterns etc.  What do I do ? I’ve restored all factory settings as instructed by chatbot.  

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‎05-02-2019 09:14

‎05-02-2019 09:14

Hi, Did you ever get your Versa fixed? 

I have the same problem, but have not done any factory reset. It's 9am, I'm sitting at work, and my Fitbit versa is ON/OFF recording HR very high over 156bpm, when my resting rate is 69-75. It also says I have already 155 Active Minutes and over 2K calories burned. My Sleep tracking is not working, it says I received a simplified version, because the tracker couldn't get a consistent heart rate reading while sleeping. This is going on for the last 4 days.

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‎05-02-2019 10:23

In response to pm0826

‎05-02-2019 10:23

No - no response and still the sand issues

Just struggling to speak to somebody

Many thanks

Michele
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