Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Srsfit welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped tracking your heart rate even though you have restarted it before contacting our forums.
Please try the troubleshooting steps that are listed in this help article. This article also contains the restart process but you can skip it and proceed with the rest. After this, monitor your watch's behavior and see if the issue gets fixed.
Keep me posted on the outcome! 
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@MiguelSilguero I'm sorry for the late response. However, I would like thank you for sharing the workaround that helped you to get this issue resolved. I'm sure that this will help other users that experience the same problem.
As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.
Hope to see you in our Fitbit Community more often!
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