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Versa heart rate not working

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‎06-25-2020 16:03

‎06-25-2020 16:03

My Versa is 15 months old and i have experienced several malfunctions with the heart rate being inaccurate and my watch face going completely black.  I have reset it several times following Fitbit's troubleshooting suggestions but finally contacted customer support to be told it was out of warrnaty and they would not replace the pebble.  Horrible!

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‎06-25-2020 23:16

‎06-25-2020 23:16

Hi @rbell22, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, thanks for your feedback that was shared.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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