Versa heart rate not working

[ActivationNoise]

I have reset the versa several times and done everything I could find in the forums but the led will not come on. 

[Guy_]

Just to be sure did you check the settings on the watch and turn heart rate off/on or on/off/on?

[DavidBean]

My phone has to be rebooted to see my heart rate in real time. Otherwise it shows the last reading only.

[Guy_]

That could be a clock face issue.

To confirm, swipe up to get to the Today info and see if your heart rate changes, or swipe right edge to the left till you find the Today app and see what that tells you. If necessary change the clock face.

[ActivationNoise]

Yes I tried that several times

Sent from my iPhone

[ActivationNoise]

Nope, doesn’t read anywhere or with the original clock face

Sent from my iPhone

[Guy_]

Probably best to contact Fitbit Support directly. They may be able to help you.