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So I woke this am to the heart rate tell me it is 130+. I’ve been in peak for over two hours sleeping! I turn it on and off. It resets. Seems to be ok. Then not even 5 minutes later it’s climbing back up to 130. Do it again same result. I call customer service. They have me do a factory reset. Which if you’ve done one is a huge pain as you have to reset it. Let’s not forget the agent hung up on it as the Versa was resetting up. Got it all set back up. Guess what it does it again within 30 minutes! I call again and am told I’ll open a case for you. What does not mean. Oh we aren’t going to fix they will look into the issue and you can just deal with it in the mean time. Do you have a timeframe no. It will take awhile. Not acceptable! I ask for a manager she is a real piece of work! We will send you a new one only have you send this one back. Well how long will I be without it? Two to three weeks! How is that acceptable!!! I ask to speak to someone else and she REFUSES to transfer me to anyone else. What a joke Fitbit.
Sorry to hear about your issue, @Arcticsnow17 . It is standard procedure for many companies to wait to send out the new item until the old one is returned. While you wait, you can use Mobile Track which allows you to track steps on many different phone models. Mobile Track will sync to your Fitbit account so you will not lose steps during your wait.
I’ve had Fitbit devices for many years ... since they came out actually. Over the course of those years, I’ve had to return two. Both times, I had to return the original before they sent out the new one.
All I can tell you is what I know. I don’t know how the “others” managed to get the new device without returning the original first but I do know that if I go into any major retailer requesting a replacement, they would not turn it over without first receiving the original.
