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Versa heart rate reading inaccurate

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‎09-04-2018 15:07 - last edited on ‎09-05-2018 08:53 by Moderator Alum

‎09-04-2018 15:07 - last edited on ‎09-05-2018 08:53 by Moderator Alum

I’m on my second Versa after my first one was defective due to the green light in the back not blinking.   Fitbit sent me a new one back in May and was working fine up until now. My resting heart rate is showing about 150 BPM.... which is totally inaccurate. I called customer support and they told me to wait until the new update  from the engineering team. I’m so disappointed, my next fitness tracker will definitely be the Apple Watch.

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎09-04-2018 15:10

‎09-04-2018 15:10

This is my HR for today....This is my HR for today....

 

I’m sitting down....I’m sitting down....

 

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0 Votes

‎09-05-2018 08:54

In response to SunsetRunner

‎09-05-2018 08:54

Hey @SunsetRunner, welcome to the Community.

 

I appreciate the information and attachment provided. If you are experiencing issues with your heart rate information, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

 

I hope this helps, let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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0 Votes

‎09-05-2018 10:24

In response to AlejandraFitbit

‎09-05-2018 10:24

I have the same issue - none of those things help. All we hear is "wait for the engineers to fix it"..I am also looking at an Apple Watch. The HR issue is insane.

Best Answer

‎09-05-2018 10:35 - edited ‎09-05-2018 10:38

In response to bmquinn

‎09-05-2018 10:35 - edited ‎09-05-2018 10:38

I know, it's the main reason why I bought the Versa... to track my HR and fitness activity.   So frustrating.  I can't get a refund because my husband bought the Versa on Amazon, and we are way passed the 30 day period.  So now I feel that he just thew $240 in the trash.  

Best Answer