Versa heart rate reading too high

[stephlund]

It started yesterday, I’ve cleaned it and restarted my Versa a few times the heart rate monitor keeps more than doubling out of nowhere. How do I fix this? It’s never done this before.

Moderator edit: subject for clarity

[colmpbyrne]

I have had the same problem. Either my heart rate is too high (160bpm at rest!) or it is unreadable.  Only started on Friday. Fitbit support just said they would look in to it and have not provided any sollutions. Hopefully it is just a software glitch and they will solve it soon.

[adams.holly]

Mine too! Mine just started acting up Monday (10/8/2018), when my versa couldn't get a read at all, but then I restarted it, and at first, the read was normal, but then like 3 minutes later it skyrocketed. Not sure what the deal is, I tried cleaning the reader on the back but to no avail. 

[AlejandraFitbit]

Hey @stephlund, @adams.holly and @colmpbyrne welcome to the Community.

I appreciate all the efforts in trying to fix this issue and recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

I hope this helps, let me know how it goes. 

[Redis]

I have just received my versa today and having the same issue. My heart rate goes up 120 for no reason.

[colmpbyrne]

Hi Alejandra,

I have already tried all those fixes and they haven't worked. I had a long circular conversation with the Twitter interface regarding this issue and all these were suggested.

This is something that only started on Friday and there were no changes to how I was using the Versa compared to previously.

Thanks

Colm

[Glenmcd]

@stephlund @colmpbyrne @Redis @adams.holly , Would I be correct in assuming that you are using the latest firmware, released something like a week ago? (see pinned thread in this forum)

[Redis]

Like I said I have got it today and it updated itself to 32.32.10.15

[adams.holly]

Yes, went through a bunch of steps such as resetting, redownloading and updating, and the issue is now resolved as of now

Sent from my iPhone

[colmpbyrne]

No I am still using 32.32.10.15 as the new firmware update hasn't been made available to me yet so it is something else.

[AlejandraFitbit]

Hi guys, I hope you are doing fine.

It's great to hear that for some of you this issue has been resolved. If there is anything else we can help you with, do not hesitate to post it.

Now for the ones that keep having problems, as recommended, follow the instructions provide in this post. If the issue persists after following those steps, feel free to get in touch with our support team. For a faster response you can contact them via chat.

See you around. 

[Aditya19]

Facing same problem from 3 days, after that versa stops measuring heart rate and the green light at the back doesn't blinking..

[AlejandraFitbit]

A warm welcome to the Community @Aditya19.

I appreciate all the efforts in trying to fix this issue. Upon checking with our support team, I was told that you have already created a case with them. I know they will be glad to help you out and provide you with a solution.

Let me know if you need anything else. 

[adams.holly]

Hi!
I’m not sure if it’s related to reading too high, but now my Fitbit’s display won’t light up. Like, it is still reading my heart rate, but I just have to check the app to see it. The screen glitched for like 30 seconds, then stopped working all together. No changes to anything I was doing when it happened, no water damage previously or anything. I tried turning it on then turning it back off, but since the screen won’t light up I’m not sure it did anything.

Sent from my iPhone