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Versa heart rate readings are not accurate

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‎04-16-2020 17:47 - last edited on ‎04-30-2020 06:11 by Fitbit Moderator

‎04-16-2020 17:47 - last edited on ‎04-30-2020 06:11 by Fitbit Moderator

Hello,

 

I've never seen my heart rate go beyond ~125, even though I train hard. At some points I'm sure I get pretty close to my max heart rate (I'm 36 years old). 

I'm not sure if it's a problem with the watch or whether there's something that can be done.

 

Please let me know your thoughts.

 

 

Moderator edit: updated subject for clarity

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‎04-30-2020 06:10

‎04-30-2020 06:10

Hi @fabibabi, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

Regarding the heart rate accuracy issue that your Versa has experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided. Don't hesitate to get back if more assistance is needed.

 

See you around.

JuanJo | Community Moderator

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