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Versa heart rate readings are too high

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‎05-23-2020 14:20 - last edited on ‎06-03-2020 07:25 by Fitbit Moderator

‎05-23-2020 14:20 - last edited on ‎06-03-2020 07:25 by Fitbit Moderator

Hi. The past few days my heart rate on my versa has been incredibly high, pretty much always over 100 even when just sat doing nothing (was 160bpm when I was sat watching a film). It says I have burnt over 4000 calories for the last few days which is clearly incorrect. I have restarted it, turned heart rate on and off, factory reset, re synced to my device and nothing seems to have worked. Is there anything I can do?

 

 

Moderator edit: updated subject for clarity

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‎06-03-2020 07:24

‎06-03-2020 07:24

Hi @bec96, welcome to our Fitbit Community! Regarding the heart rate tracking issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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