help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa heart rate sensor isn't working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-25-2018 03:17 - last edited on ‎07-26-2018 08:05 by Moderator Alum

‎07-25-2018 03:17 - last edited on ‎07-26-2018 08:05 by Moderator Alum

My Versa Heat Rate stop working. The light on the back of watch is green and not flashing. I have rebooted, clean the back, uninstalled etc. I had this watch for three months and I had so many problems with it, its not worth the headache. Does anyone has any ideas before I return this watch!

 

Thank you

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-26-2018 08:06 - edited ‎07-26-2018 08:08

‎07-26-2018 08:06 - edited ‎07-26-2018 08:08

Hey @DD3Smith, a warm welcome to the Community.

 

I appreciate all the efforts in trying to fix this issue and would like to know if you have contacted our support team, have they offered you a solution for this?

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎07-26-2018 08:06 - edited ‎07-26-2018 08:08

‎07-26-2018 08:06 - edited ‎07-26-2018 08:08

Hey @DD3Smith, a warm welcome to the Community.

 

I appreciate all the efforts in trying to fix this issue and would like to know if you have contacted our support team, have they offered you a solution for this?

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎04-20-2020 08:27

‎04-20-2020 08:27

what colors are they supposed to be? I cannot find an answer? I have only a green light that flashes. I thought that there were 2 lights when I bought it

Best Answer
0 Votes