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Versa heart rate sensor isn't working

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‎07-05-2020 18:31 - last edited on ‎07-06-2020 14:56 by Fitbit Moderator

‎07-05-2020 18:31 - last edited on ‎07-06-2020 14:56 by Fitbit Moderator

My sensory light on my versa quit working.  I contact customer service and they had me do a shut down but that didn’t fix the problem.  Any suggestions?

 

Moderator Edit: Clarified subject

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‎07-06-2020 15:01

‎07-06-2020 15:01

Hi @Momtoanangelbug. A warm welcome to the Community Forums.

 

Thanks for letting me know about your Versa, as well for the steps tried to get it working again. I got in touch with the Support team about your case and I was told that you've received further assistance via email about your watch. Since they have access to all your details, I'd recommend to reply back to them if you have more questions about their resolution.

 

I'll be around if you need anything else.

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