Versa heart rate sensor not working, keeps loosing connection or not reporting accurate heart rate.

[Castalure]

1) If your Versa stops reporting your heart rate and the lights on the back of the Versa is flashing red:

You may want to try a factory reset on your Versa by going the the setting / factory reset.

After doing a factory reset, if the lights are still flashing red, the Versa will have to be replaced.

2) If your Versa keeps reporting a much lower heart rate than the actual heart rate and keeps losing the heart rate connection, you will have to adjust the position of the Versa on your wrist as follow:

Adjust the position of your Versa so that it is at least one finger width away from the Carpal bone (big wrist bone).

You will be amazed at the difference in accuracy and your connection will no longer be in lost.

[Marrrmaduke]

@Castalure Thanks for sharing this! 😄 Just a side note, Versa has both green and red lights. 😄

[Castalure]

Well aware of this. Green light should be on, red light should not.

[Marrrmaduke]

@Castalure both should be on.

[Nscavone]

I do not have any flashing lights on the back since I charged it Wed night. Any suggestions? No longer have heart rate or sleep info. Thanks. 

[Marrrmaduke · Accepted solution]

@Nscavone Please go to Settings app on your Versa (swiping left), tap it and scroll down to heart rate. Please toggle it ON and OFF with a reboot of versa in between. You can reboot your tracker by pressing and holding the left and bottom right buttons until Fitbit logo appears. Perform this procedure several times if necessary.

[Castalure]

 Pretty basic thing to do.

[Nscavone]

I was not trying to modify your post. This had never happened to me before and I did not know how to fix it.  Why the snark?

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[Nscavone]

Thank you. That helped a lot.
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[Marrrmaduke]

@Nscavone Did you manage to make the heart rate sensor work again? Did you toggle it off and on and reboot the device?

@Castalure This is not useless information but a standard go-to procedure. No one is modifying your post. It's a public thread and anyone can ask questions and submit replies. If you do not wish to receive the notifications, just unsubscribe.

[Nscavone]

Thank you for checking. Yes, this is exactly what it needed!

Sent from my iPad

[Tribe]

Just worked for me..thanks 

[Marrrmaduke]

@Nscavone @Tribe I'm glad! 😄 Please enjoy your Versa's! 😄

[LaurieDDW]

I have the exact same thing since Wednesday.  Did you figure anything out?

[Nscavone]

Yes. Go into settings and turn the Fitbit off and back on. That is what worked for me  

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[LaurieDDW]

Thank you!

[LaurieDDW]

Thank you!

[Loriopayne]

I just tried going to settings and turning the heart rate monitor off then turned off the versa and back on and turned heart rate back on. Still no lights on the back and no heart rate showing the n the screen. 

[Castalure]

You have no lights at all?

[Loriopayne]

No. The red lights under the versa are not blinking.

Sent from my iPhone