The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
i had reset my devices, charge and try whatever step as mention and refer as previous topic but my sensor light not working at all after workout. Please help?
I think I'm going to switch to Apple. There are too many people posting about this problem. And if I can only return it once, I'd hate for it to happen again. 😞
I called Fitbit, after confirming I tried all attempts to reset and failed. They are replacing it as it was still within the one year warranty. It was a 15 minute call, they were helpful and pleasant to work with.
They were helpful and pleasant when I needed my first one replaced. When my replacement stopped working they were far from helpful and pleasant.
You’ll see. Your replacement will eventually quit working right just like the rest of us. Then they’ll offer you a 25% of coupon to buy more of their trash.
Same here. Hope the replacement last longer than the 6 1/2 months of the first one which will leave me with only 5 1/2 months on the replacement watch.
@robinthreatt wrote: Already contacted Fitbit .com. After trying all suggestions and nothing working, Fitbit is replacing my Versa. Thanks for all the help!
Same here. Hope the replacement last longer than the 6 1/2 months of the first one which will leave me with only 5 1/2 months on the replacement watch.
My replacement didn’t last a day. The buttons don’t work. I can’t tell the time let alone my stats. The battery doesn’t hold a charge more than 24 hours. I’m soooooo frustrated!!!!! Customer service originally good, this time around not so much
WOW!!! Now I'm REALLY concerned. Plus, I highly recommended the Versa to a couple of friends prior to the sensor failure. Hopefully the replacement will last long enough for me to save up for an Apple watch.🤣
May I quote a few of the lyrics from one of the late Luther Vandross's singles, :musical_notes:First time, a mistake; second time, a bad decision; third time, won't be one 'cause I won't let you do that to me.:musical_notes:
I’ve got a new Apple Watch. Sad really, I love the Fitbits I’ve had in the past, and I didn’t want to spend more money, but first time shame on them, second time shame on me. Not doin it.
