Versa heart rate sensor not working

[lawrence2593]

i had reset my devices, charge and try whatever step as mention and refer as previous topic but my sensor light not working at all after workout. Please help?

Moderator edit: subject for clarity 

[TamraL]

REPORTED August 8, 2019!  Looks like this thread has been going awhile.  I have been lucky until the last month.

Same issues.  Battery not holding a charge longer than a day, sensor lights not working at all and HR blank.

I have followed all recommended steps to no avail.

Can anyone assist other than recommending Apple Watch?

[Zephibe]

When I called Fitbit, explained my issues (same as yours) and everything I did to resolve them, they sent a replacement.  Now I just have to see how long it last.

I'm pretty sure that's the direction I will be going after Versa dies.Sent via the Samsung Galaxy Note9, an AT&T 5G Evolution capable smartphone.

Moderator edit: merged reply

[Lucy2318]

Same issues! I did a run Thursday morning, worked fine, since then has not recorded my heart rate, I've done everything including a factory reset and I'm heartbroken! 

[Wilkescos]

I just reached month 8 as well and had the same issues with the heart rate along with a host of other issues some of which were solved with a factory reset.....but for how long?????

[simplykaylene]

@Wilkescos You might have a month or so left at this point.  It will die and you will have one very expensive pedometer equivalent to one you could have purchased on Wish for $10.00.  Sorry. 

I am so angry with this company.  They seem okay selling a defective product.

@TamraL if you’ve tried everything, and I believe you have, and you are within your year warranty, call them. If you are outside of the warranty, they will give you a 25% off coupon to buy another piece of junk.  They honestly think we are that stupid.

Moderator edit: merged reply

[Wilkescos]

Thank you for the update/warning. Not like a car not much of a chance for a recall to fix the problems. I will contact customer service and see what they say. 

[Zephibe]

They seem to be sending replacement watches.  I'm curious to see how long my replacement last. If the sensor goes out again I'm getting an apple watch.  My daughter had hers for years. She eventually gifted it to my granddaughter, who absolutely loves it.Good luck!Sent via the Samsung Galaxy Note9, an AT&T 5G Evolution capable smartphone

[Zephibe]

I have learned to call businesses back multiple times in order to get a different person until I get the resolution I want or find someone who is knowledgable of the issue.  The first person never asked me about the sensor when I told them it was no longer monitoring my sleep.  They wanted me to log my sleep manually then call them back. REALLY!?!?  A couple of days later I called back and told them (a different person) everything I had done to try to correct the issue. The said they would send me a replacement. A later email instructed me to destroy the original one.  The sensor IS a common issue with the Versa. I absolutely LOVE it's features but I now have little faith in its dependability.Sent via the Samsung Galaxy Note9, an AT&T 5G Evolution capable smartphone

[simplykaylene]

@Zephibe 

Destroy the original one?  That’s crazy. 

[Matildastigs]

Yep, good luck! My replacement, thought I was very impressed with the
customer service initially, was inadequate, it did not measure heart rate
or accept and flash text messages, it wouldn’t even hold a charge. I get
they might send refurbished replacement. But I would have hoped they’d send
one that worked.

Moderator edit: personal info removed

[EdsonFitbit]

Welcome and thank you for visiting the Fitbit Community. Sorry for the delayed response.

I regret to hear that your Fitbit Versa is not working properly. Thank you for the troubleshooting steps you've performed.

If you see two dashes (--) instead of your heart rate, this could be caused due to the position of the Fitbit device. Information about how to wear it can be found on this article.

@JillianOK @Eringaff @Lucy2318 , I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience.

@Matildastigs @Zephibe , I'm glad to hear that your Versa has been replaced. Thank you for letting us know.

@simplykaylene @DebMD , our team is constantly working to improve our products and services. Thank you for your feedback and sorry for any inconvenience this could have caused to you.

@TamraL, I created a case with Customer Support to provide further assistance. Please check your inbox on the next days.

@Wilkescos, thank you for letting us know that you have resolved the issue with your Versa. If you ever experience any other issue, please don't hesitate to contact us back at any time.

If you have any question, please let us know.

[simplykaylene]

@EdsonFitbit 

Thank you for your completely random and useless post. 

I think we’re all good now. 

[Zephibe]

So sad. I hope they are reading these post.Sent via the Samsung Galaxy Note9, an AT&T 5G Evolution capable smartphone

[Zephibe]

🤣😂🤣Sent via the Samsung Galaxy Note9, an AT&T 5G Evolution capable smartphone

[jeloneck]

That is because more and more people are complaining about their product.

Issue is not resolved. The versa, as a product, appears to be defective. Sending a replacement, based on many posts here, will not resolve the problem because they too go bad quickly.

Sent from Yahoo Mail on Android

Moderator edit: merged reply

[TamraL]

Sadly, Fitbit disappointed me in resolving this issue. I have been a dedicated client since the very first one!

As with anything, however, I had a choice. I used my voice by purchasing an Apple Watch.

Good luck to all!

Tamra

[elenbeyoung]

Hello,

Just like everyone else on this thread my lcd lights aren’t illuminated. I tried the device reset and I even performed the reset to factory settings to no avail. What else can I try?

I’m open to learning. 

Leah

[simplykaylene]

@elenbeyoung 

Sorry. It can’t be fixed. 🙁

[Matildastigs]

Call Fitbit. They will walk you through steps to take, but more importantly
you get it on record what’s wrong. Are you within your year warranty?
--

Moderator edit: personal info removed

[Zephibe]

Already received a replacement. Thanks.

I know. Received replacement. Sent via the Samsung Galaxy Note9, an AT&T 5G Evolution capable smartphone.

Moderator edit: merged reply