Versa heart rate sensor not working

[lawrence2593]

i had reset my devices, charge and try whatever step as mention and refer as previous topic but my sensor light not working at all after workout. Please help?

Moderator edit: subject for clarity 

[Zephibe]

You realize that you have lost almost 3 months of warranty on a replacement since you have been trying to resolve this since June. Hopefully if they replace it they will backdate the remaining warranty to June when you first contacted them.  Also, if you purchase your next electronic item from Best Buy it would be worth the money and hassle to purchase Best Buys extended warranty. If anything goes crazy all you have to do is take it back to the store for a (no hassle) replacement.  I always keep my box with receipt in it until the warranty runs out...sometimes longer if I think I may regift or sell.Sent via the Samsung Galaxy Note9, an AT&T 5G Evolution capable smartphone

[jeloneck]

My Fitbit one is going on 6 years. I would buy that again, but never a smartwatch.

Sent from Yahoo Mail on Android

[Zephibe]

Hey, go with what works for you.  Personally, I love all the feature of the smart watch.  Sent via the Samsung Galaxy Note9, an AT&T 5G Evolution capable smartphone

[Mo_World]

I am having the exact same issue and I've tried all the fixes as well. Factory reset, etc. This is clearly a defect.  Shame on you Fitbit for not making this right. 

[TamraL]

After posting about this a few months ago, I came to believe that this was a software issue.  In order to accommodate the new Versa 2 and other Fitbit devices being released, the most recent software update impacted the functionality of the original Versa.  My preference would have been for Fitbit to acknowledge that fact instead of stringing us along and offering minimal discounts on purchasing new Fitbits.   I got a whole 1 1/2 years out of my Versa...I should be happy about this in this disposable world.

I decided to invest in an Apple watch as many have in this string.  I am fortunate to have the ability to do this...it took awhile to save up.  I love the Apple watch!  However, I am not naive in thinking that eventually, the same thing won't happen with my Apple watch...although, I am still using an iPhone 6 so there's hope.

Fitbit will not be doing anything more.  They will sell the new products to those not aware of the issues.  It is quantity over quality.  Supply and demand.  Many of you may have continued supporting Fitbit.  I did for many years but reached the end of the road.  As I mentioned before, I used my voice in moving on.

Good luck to you all!

Tamra

[TimothyBW]

I honestly believe that Fitbit sends out a signal or something in the software update that messes up your watch because they want you to buy their new one because another example was with the  printer I had once I did a firmware update and it told me that I could not use the ink cartridges that I had been using in it already that were working perfectly that I needed to buy the hundred dollar cartridges from Them. So I believe that all of these companies after about a year do something to force you to buy their new product which in my opinion is very wrong.

[NicVera]

This is the completely unacceptable and unsatisfactory reply I received from Fitbit last week after THREE months of a faulty product that is still within the manufacturers two year warranty but outside of the retailers one year warranty.

We appreciate you for getting back to us.

We'd like to take this opportunity to apologize for the inconvenience you are experiencing towards this matter, as we know how important it is for you to have a reliable device in keeping track with your fitness progress.
 
Due to the complexity of the process, it may take longer than expected and we while we cannot determine any specific date, we know that this may sound repetitive but rest assured that our engineering team is actively working on this issue and we hope to update you with good news soon.

We suggest to stay tuned for changes as trackers firmware updates constantly for feature enhancements, bug fixes and product improvements.  

We hope for your patience and understanding regarding this matter. Please let us know if there's anything we may do to assist you in the meantime.

I'm so disappointed in Fitbit. How on earth can you confidently release a new product, the Versa 2 when you can even maintain the functionality of your existing product? The Versa was launched to much fanfare and now mine functions as little more than a pedometer and an alarm clock. How can you ethically launch a new product? Why are you leaving your existing customers floundering by offering them no explanation and no admission of devastating flaw in service your product is supposed to provide?

I’m receiving no useful answers from your customer service team so am taking to this forum in the hopes of getting some actual information.

Moderator edit: format

[TimothyBW]

Yep you’re right,Fitbit don’t care anything about their customers all they wanna do is get new customers and sell smart watches, just like cable providers they want new customers, they don’t care anything about the customers they already have. I’m finished with Fitbit, I’m buying an IWatch, I don’t like that I have to charge the Iwatch every day versus once a week but I will get used to it.

[JuanJoFitbit]

Hi everyone! I totally understand how frustrating this is for you. Our team is aware and expect to have a solution released soon. Once it's released, we'll make sure to post it in the Community.

Your feedback and comments are greatly appreciated.

[Kristi19]

Hi Juan, 
If the solution is to offer everyone a 25% discount on a new Fitbit, please do not waste your breath or out time. There is an obvious glitch/problem, if this many people are having the same issue. 
A well-made product should last more than 15 months. How does Fitbit expect its consumers to remain loyal to its products, when Fitbit obviously  doesn't stand behind it, themselves?

[NicVera]

I shouldn’t be surprised by now but I am.

I received an email from customer services closing my original three month old call based on the ‘new information’ that the sensor lights weren’t working.

The first suggestion regarding this new call was - to restart the Versa!

They now seem to backtracking on the software issue.

I've honestly never experienced ‘customer service’ like this and I had an Up24!

I guess I’m done with Fitbit.

[247arlene]

So true.  I just got off the phone with one of them and since it is out of warranty they only offer a 25% discount towards a new one cause they can't be fixed.  So I guess the $200+ versa is a disposable $200.  No thanks, I also will not pay for another one.

got me once only.  I will not spend another dime on one of these. 

Moderator edit: merged reply

[simplykaylene]

@247arlene 

I can’t believe they are still trying to get people to accept those things as compensation!  Leads me to believe that the number of stupid people out there who are satisfied by that as a solution  is an alarming number. 

[247arlene]

They are disposable!!!!  Not fixable!!  They only work for a time and cannot be fixed!!

[Rcats4me-]

Sensor lite not working and hr is not registering. 

[Zephibe]

Welcome to the club. That's what most of the post are about. It's not coming back on.  How long did you have it?  Fitbit will offer a replacement if it's still under warranty or 25% off of a new one.  Sent via the Samsung Galaxy Note9, an AT&T 5G Evolution capable smartphone

[Rcats4me-]

Wow, after reading all the wrongs about the versa, I have to agree that it must be a real piece of junk!  Will definitely not get a replacement as it seems they dont last any longer. I am 81 and dont have the time to mess with it. Will research other types. Have had mine for 5 months. That is a little ridiculous. Thanks for all the info. 

[wjwillis]

Great response, first off you know the product, any product that only offers a 1 year warranty is a substandard product.

I call BS, this issue has been has been a known issue for a year if not longer, and you have been saying that since then.  It doesn't take that long to find a solution.

Moderator edit: merged reply

[Rcats4me-]

Sorry, have had the versa only 5 months. I am 81, no reason for me to research this at the time I bought it. Call me stupid I guess.

[Zephibe]

Trust and believe, from this point on, I will be researching everything.....after it has been out for at last a year.Sent via the Samsung Galaxy Note9, an AT&T 5G Evolution capable smartphone