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Versa heart rate sensor won't turn off

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‎09-13-2018 21:22 - last edited on ‎09-14-2018 04:43 by Moderator Alum

‎09-13-2018 21:22 - last edited on ‎09-14-2018 04:43 by Moderator Alum

Dear Fitbit,

Fitbit Versa green led light heart rate not won't turn off.

 

 

Moderator edit: subject for clarity

Best Answer
4 REPLIES 4

‎09-14-2018 04:43

‎09-14-2018 04:43

It's great to see you here @Venkatraman247.

 

Have you checked if your heart rate setting is set in "Auto" or "Off"? If you haven't, I recommend going to your settings directly from the Versa and check this.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-22-2018 22:44 - edited ‎09-22-2018 22:45

In response to AlejandraFitbit

‎09-22-2018 22:44 - edited ‎09-22-2018 22:45

I turned it to off.  If I can’t turn off the light I will be forced to return my Versa.  I was really looking forward to this to track swimming, but the heart rate sensor being not fully off will be a deal breaker.  

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0 Votes

‎09-23-2018 02:14

In response to DawnC12

‎09-23-2018 02:14

@DawnC12 It looks like you'll be returning your Versa. It says in the manual:

"Note that the green LED on the back of Versa continues to flash even if you turn off heart rate tracking."

 

from page 41 on the manual at: https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

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‎09-23-2018 21:46 - edited ‎09-23-2018 23:51

In response to SteveH

‎09-23-2018 21:46 - edited ‎09-23-2018 23:51

That stinks.  I really liked the Versa for other reasons.  I had a Charge HR that when you turned off the heart monitor, the green lights stopped flashing.  I had no issues after that.  I will be calling customer service in the morning.

 
Given the fact that there are threads with complaints about pain caused to some people by having the heart rate monitor and lights that go back years, you would think Fitbit would have kept that as an option.

Unfortunately, if this is where they are going in the future, they will eliminate another segment of their users.

 

Best Answer