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Versa heart rate sensors not working

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‎08-27-2020 04:32 - last edited on ‎08-28-2020 18:06 by Fitbit Moderator

‎08-27-2020 04:32 - last edited on ‎08-28-2020 18:06 by Fitbit Moderator

I have a fitbit versa. Up until last week it was working fine. The heart rate has stopped working even after a factory reset. The lights on the back do not flash anymore either?

 

Moderator Edit: Clarified subject

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‎08-28-2020 18:05

‎08-28-2020 18:05

Hi @TraceyMcD, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.

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‎09-10-2020 06:40

‎09-10-2020 06:40

My heart rate sensor is not working...no lights flashing on the back. I've done everything bar a factory reset. How can it be fixed?

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