Versa heart rate, sleep and steps tracking issues

[3dsw71611]

I did a firmware update on my Versa and recently noticed the BPM and my sleep have not been tracking for over a week. One of the days didn't even track my steps. It was the end of the day by the time I noticed and it was still saying zero. I have powered on and off my tracker and updated software. Please help me figure out what is going on.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @3dsw71611, welcome to our Fitbit Community! Regarding the heart rate, sleep and steps tracking issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Stealth79720]

Spoiler

I hate to say it but I have been on the community here for a week researching this.  I am especially disappointed in the sleep tracking.  I have had a blaze for years and it worked flawlessly.  I have made the decision to send mine back.  I really wanted Versa to work.  I even asked a support agent if Fitbit plans to address these issues but the agent wouldn’t give me an answer.  If u Google versa 2 and sleep tracking u will find that many folks are have the same issues. It appears the Fitbit strategy is to keep u jumping through reset and update hoops until it’s too late to send your versa back. 

[Sunshine0917]

Hello,

I’m having the same issues and wondering what they have told you to fix the problem. I’ve tried everything except factory reset at this point. It’s hasn’t been working since the last update and firmware update. Going on for a few weeks now. I’ve tried looking up your chat on community board but didn’t find it. 
I would appreciate your help. 
Thank you

[3dsw71611]

Hello

Well I did the factory reset on Sunday and wish I hadn't. My Versa is completely dead and will no longer power up. I did do a chat with support and they sent me a link to either replace it with the same device or I can get 50% a new device. I have not decided what I will do yet but I can only suggest not to factory reset unless advised. Ugh. 

Good luck! 

[Sunshine0917]

Thank you for getting back to me and I appreciate the advise. I’m very
hesitant to do factory reset because of all the issues people have had in
the past. I have warranty on it and extra warranty and I might just return
it and get a new one. I brought it this past December so it’s very
disappointing.

Thanks again and hope it works out for you.