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Versa heart rate, sleep tracking, battery, screen issues

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‎04-24-2020 18:30 - last edited on ‎08-06-2020 04:15 by Fitbit Moderator

‎04-24-2020 18:30 - last edited on ‎08-06-2020 04:15 by Fitbit Moderator

Since the last Versa update this morning, April 24th at 3:30am, my watch has been going downhill fast. It stopped reading my heart rate while sleeping but projected my BPM sporadically throughout the day. It began vibrating without any type of notification or alert. It began projecting overlapping screens with both the home clock and stats page. The battery was at 100% this morning but was at 23% but 3:00pm. It was in the charger throughout the update. It finally shut off at 4:00 pm. The green laser for BPM is still on, and it has vibrates randomly. It won’t even hard reset at this point. Please help! Thanks.

 

 

Moderator edit: updated subject for clarity

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‎08-06-2020 04:14

‎08-06-2020 04:14

Hi @CNHall1212, welcome to our Fitbit Community! I'm sorry to hear about the heart rate, sleeping tracking, battery and screen issues that your Fitbit Versa experienced. By the way, thank you for trying to get these issues resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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