Versa heart rate stopped working

[AlanSuCraw]

My heart rate stopped working on my versa yesterday. After several shut downs on my versa and iPhone yesterday, I did a factory reset. The heart rate is still not working. What do I try next?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @AlanSuCraw.

I've moved your post to Versa Smartwatches board so we can keep our forums organized.

I am sorry to hear your Fitbit Versa stopped tracking your heart rate. Thanks for trying to resolve this and I am here to help. Heart-rate tracking can be affected by several factors and I recommend confirming our complete troubleshooting instructions from this help article: What factors can affect my heart-rate reading on my Fitbit device?

Keep me posted on the outcome. 

[AlanSuCraw]

I have already worked through the help files and have done a factory reset with no result. I have also posted HR and battery issue since the last firmware update on the Versa forum. And, I have sent a direct message to Fitbit support. I am still waiting for effective tangible help from Fitbit support. WHEN will Fitbit send a firmware update to fix the firmware mess they created for Versa users????

[LiliyaFitbit]

Hi @AlanSuCraw, thank you for your reply. 

I appreciate your efforts and the additional details. Thank you for sharing your concern and feedback, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.