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Versa heart rate stops working

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‎06-03-2019 11:02 - last edited on ‎06-04-2019 06:39 by Fitbit Moderator

‎06-03-2019 11:02 - last edited on ‎06-04-2019 06:39 by Fitbit Moderator

My heart rate tracker shuts off mid work out and then will start to work again the following day. Anyone else have this issue? The green light also shuts off during that time. I already had my first verse replace from not turning back on.

 

 

Moderator edit: updated subject for clarity

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‎06-04-2019 06:40

‎06-04-2019 06:40

@rdolan99 It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Versa's heart rate sensor. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-04-2019 12:04

In response to AlvaroFitbit

‎06-04-2019 12:04

Hi! I did that and nothing changed. 

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‎06-06-2019 08:07

In response to AlvaroFitbit

‎06-06-2019 08:07

I even unsynced the verse and no change. 

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