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Versa heart rate tracking accuracy issue after update

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‎11-07-2020 15:06 - last edited on ‎11-10-2020 16:48 by Fitbit Moderator

‎11-07-2020 15:06 - last edited on ‎11-10-2020 16:48 by Fitbit Moderator

Since the latest update I have spoken to fitbit chat 3x, and have yet to fix the problem! My BPM tracks through the roof, I mean resting heart rate is average 55 and today it’s at 120 😳 I have rebooted, factory reset, uninstalled and re-installed all to no avail. Is there a way to go back to the previous update as all was fine before then 🙁 I really need this to work for my fitness journey! 

 

Moderator Edit: Clarified subject

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‎11-10-2020 16:48

‎11-10-2020 16:48

Hi @LauraL84, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case because I do not have access to the information they provided to assist you accordingly.

 

I'll be here if you need anything else.

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