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Versa heart rate tracking and battery draining issues

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‎06-09-2020 15:28 - last edited on ‎08-13-2020 07:30 by Fitbit Moderator

‎06-09-2020 15:28 - last edited on ‎08-13-2020 07:30 by Fitbit Moderator

This has started since a few days (06/07 or so). My versa battery is draining and green lights for heart rate have stopped. I tried doing soft and hard restarts a few times. However, no use. I think this is a software patch or something that they loaded on all Versas since most of are facing it in my friend circle and on this forum as well. Is Fitbit concerned about this anymore?

 

 

Moderator edit: updated subject for clarity

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‎08-13-2020 07:30

‎08-13-2020 07:30

Hi @ndeo28Knight, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa stopped tracking your heart rate and the battery drains fast. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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‎08-13-2020 10:46

In response to JuanJoFitbit

‎08-13-2020 10:46

Thanks for the response. I worked with the support team. But, did not get any resolution. I tried the steps suggested by them. However, the problem still persists. I need to charge my versa twice in the day. This is not the product quality I was promised when I bought it. Can you please help me? @JuanJoFitbit 

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