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Versa heart rate tracking and screen scrolling issues

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‎04-25-2020 03:41 - last edited on ‎05-09-2020 06:30 by Fitbit Moderator

‎04-25-2020 03:41 - last edited on ‎05-09-2020 06:30 by Fitbit Moderator

So my versa updated this morning to 32.70.7. 27. After the update bpm increased by about 20 ish across the board. Side scrolling is also laggy and stutters. Tried factory reset, did not help. Anyone else with similar issues?

 

 

Moderator edit: updated subject for clarity

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‎05-09-2020 06:30

‎05-09-2020 06:30

Hi @Alan_W, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

 

Regarding the heart rate and screen scrolling issues that your Versa has experienced, I was able to get in touch with our Support team and was told that they will reply to your email in order to follow up and assist you accordingly. Please keep an eye on your email inbox.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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