Versa-heart rate tracking is not accurate

[JJDMB]

The heart rate is jumping around on the Versa. It will go up to 180 for 5 or more hours.

I did the factory reset and it won't seem to stop tracking over 600 minutes of activity due to the high heart rate.I have put my husbands on and my heart rate was fine so I'm not sure what is causing it.

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi, when your husband's Versa shows the right HR and yours, even after trying to solve it, does not, something is seriously wrong with your Versa. Contact the Customer Support about this issue and mention also that your husband's Versa is working correctly. 

[JuanJoFitbit]

@JJDMB It's great to see you in our Fitbit Community! I'm sorry to hear that your heart rate is not being tracked accurately. I would just like to following details that will help me to assist you accordingly:

- Is your Versa being worn too tight?

- Was your Versa restarted as described in this help article?

Thank you so much for your help my friend @SunsetRunner!

Looking forward to your response! 

[JJDMB]

Hello!

It is not too tight and yes I did follow those directions.

It is still not working properly.

[JuanJoFitbit]

@JJDMB I'm sorry for the late response. However, I appreciate your reply and letting me know the details requested previously. Our team is aware of this and they're actively working in order to have a solution available soon.

I appreciate your patience with this. Let me know if you have additional questions!

[Sammy-h14]

@JJDMB @There seems to be a few of us with this same issue. Mine has been like this since Thursday and is making me loose faith in Fitbit as they have known since then and still not done anything about it. All we have been told is that it is being looked into and they will update us in the forum.

[JuanJoFitbit]

@Sammy-h14 It's great to see you in our Fitbit Community! I'm sorry for the late response and I'm also sorry to hear that your Versa is not providing accurate heart rate readings. I was able to get in touch with our Support team and was told that you had a chat conversation with them. Was a solution provided?

Looking forward to your response!