Versa heart rate tracking stuck at 210 bpm!

[Juan973]

Hello!

A few days ago I noticed that my Versa's HR monitor is behaving oddly. It was recording unusually high values and (above 135 bpm while resting) and today I woke up with it registering 210 bpm. I was very confused so I decided to compare the values with a pulse oximeter and it was registering a normal 70+ bpm.

I have already tried cleaning it, changing it to the other hand, turning off and on the HR monitor, hard-reseting my Versa, factory resetting and reinstalling the app but none of this has worked and it stills registers very high values.

Has it happened to you? Do you have any suggestions to solve this?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Juan973, welcome to the Community Forums!

Thanks for your post and for trying some troubleshooting steps before posting over here, certainly, your Versa isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[Juan973]

It seems that the problem was due to high humidity. I noticed that whenever it rains and my device gets wet it starts behaving oddly.

I’d then like then to know the technical support contact for Colombia so they can have a look at my Versa...

Thanks  in advance.

[cyberkat]

My Versa acts up like that too. I have gone back to my Polar chest strap when I do intense exercise as it is more accurate. I read a study that a wrist heart rate monitor is only about 60 percent accurate whereas the chest monitor is 96 percent accurate.