Versa heart rate won't come down after I stop exercising.

[STdance]

Recently, I've noticed that the heart rate shoots up well into the 170s and stays there even when I am at rest.  I've never had this problem until this past week.  My dashboard shows that I have hours of active minutes when I have only worked for less than an hour (454, 666, 640, 646, 489 in the last 5 days).  Today it shows I have been in the peak zone for over 5 hours.  I can assure you that is not the case.

I tried resetting my Fitbit several times, which hasn't changed the problem.  I wear the tracker 2 inches above my wrist and snug but not too tight, as directed.  I have the most recent update.  The sensor is clean.

I am very disappointed, because the tracker has worked flawlessly until now.  Please offer a working solution so I don't have to purchase another tracker from another company.  Your help boards and FAQ's do not address this problem.  Thank you.

[JuanJoFitbit]

Hi @STdance, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear about the heart rate tracking issues that your Fitbit Versa is experiencing. I totally understand how you feel. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if any question arises.

See you around.