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Versa help

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‎11-23-2018 19:56

‎11-23-2018 19:56

My versa screen oi black no buttons work

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‎11-23-2018 21:01

‎11-23-2018 21:01

@Jay1963 Is it only screen that is off? Is your Versa syncing? What happens when you plug it for charging? Try rebooting your Versa several times by pressing and holding the left and bottom right buttons together until Fitbit logo flashes. If everything else fails, try 3 button factory reset:

 

  1. Press and hold all 3 buttons
  2. After Fitbit logo disappears, release the bottom right button
  3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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