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Versa high heart rate and battery draining issues

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‎06-08-2020 11:23 - last edited on ‎07-13-2020 07:17 by Fitbit Moderator

‎06-08-2020 11:23 - last edited on ‎07-13-2020 07:17 by Fitbit Moderator

The last 2 days my Versa HR has been reporting a heartrate that is DOUBLE what my manual calculations has it as. For reference, I wfh and sitting in my office chair doing nothing and my fitbit reading would be a HR in excess of 157bpm. This is throwing off my active minutes (as I type this message, i have 357 minutes today alone...only about 30 minutes are real) and its showing that I've burned 3700+ calories (I wish). Also, its draining my battery to where I now have to charge it every single day. I've only had it since October 2019....its too new to have problems already!

 

I've tried to restart/reset it. I've turned it off and on. I've been on hold with customer service for over an hour. Seriously looking up Garmin's now. My boyfriend has never had a problem...meanwhile i'

 

 

Moderator edit: updated subject for clarity

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‎07-13-2020 07:16

‎07-13-2020 07:16

Hi @Tellulahbell84, welcome to our Fitbit Community! I'm sorry to hear about the high heart rate readings and battery draining issues that your Fitbit Versa has experienced. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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