Versa high heart rate readings

[Taylorb1987]

So i cant get my heart rate monitor to work since the 8th... I have reset my fitbit and my app and nothing. Made sure both were on. So HELP.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Taylorb1987 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not tracking your heart rate. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data. After this, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome! 😀

[Taylorb1987]

Did that 😕

[JuanJoFitbit]

@Taylorb1987 I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm lad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀