Versa home button isn't working

[Bazz_26]

I purchased my Versa this July and now the home button doesn’t press in properly. How do I get this fixed?

Moderator edit: subject for clarity

[Tony.r]

@Bazz_26  Sorry to hear that, you need to contact Customer Support to log a case. I'm sure they will be able to assist you further.

[AlejandraFitbit]

A warm welcome to the Community @Bazz_26 and @Tony.r thanks for the input.

If your watch's button isn't working, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. After this restart your Versa and test it.

Let me know the outcome. 

[MatthewR83]

Hi there 

I’ve tried the blowing it, cleaning with toothpicks and then hard reset and still doesn’t work