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Versa home button not working at all

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‎09-09-2019 05:47

‎09-09-2019 05:47

Hi ,

 
I have bought a fitbit versa 8 months ago, but its main home button is not working now.
 
Can you please suggest something.
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3 REPLIES 3

‎09-10-2019 07:10

‎09-10-2019 07:10

@Versabutton welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the home button is not working properly.

 

If you haven't done so, please try cleaning around the button with a toothpick in order to remove any dust that this part of the watch accumulates. After this, check out if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-10-2019 07:41

In response to JuanJoFitbit

‎09-10-2019 07:41

i have done that as well and restarted my versa also but the issue doesnot
resolved.
the button is still not working .

Please suggest something.
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‎09-11-2019 07:36 - last edited on ‎03-13-2025 07:44 by Fitbit Moderator

In response to Versabutton

‎09-11-2019 07:36 - last edited on ‎03-13-2025 07:44 by Fitbit Moderator

@Versabutton thank you for getting back and trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via email. Please keep an eye on your email account since they will reply and follow up accordingly.

Don't hesitate to get back if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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