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Versa hot and won’t charge

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‎12-24-2018 18:45

‎12-24-2018 18:45

So my wife has had this Versa for about 6 months. The battery life has always been something of a weak point.

 

But last night the battery was at 55% and the device was hot. The battery is now at zero and it will not charge.

 

What’s the next step?

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‎12-24-2018 21:51

‎12-24-2018 21:51

Welcome to the forums!

 

Please do not try to charge it again and contact support

 

Contact
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs


Hope to see you around the forums! Join in on the discussions forums!

 

Community Council Member

Wendy | CA | Moto G6 Android

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